Our return policy lasts 30 days so all refund inquiries must be made within 30 days from the date the item is marked as delivered on the tracking link. We do not process exchanges but we do allow for returns.
Our return policy is simple: if for any reason you do not like the product, you can send it back for a full refund. No questions asked.
We also guarantee that we will send you what you ordered in full and in new, undamaged condition. If you do not receive part of your order or receive a damaged item, please email us firstname.lastname@example.org and we will resolve it.
However, if the item(s) never arrived due to the customer providing the incorrect shipping address, then the item(s) are not exchangeable/refundable and the customer is responsible for covering the full cost of a new unit(s).
To return your product, email us first at email@example.com to initiate the return process. Do not ship your item back to address shown on the original label.
You will be responsible for paying for your own shipping costs for returning your item. Initial shipping costs are non-refundable. If you receive a refund, the cost of the initial shipping fee will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible if we do not receive the item.
Once your return is received, we will process the refund and send you a confirmation. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
There is a 24 hour window after the order has been placed to cancel the order, however, if the item has already shipped then it is too late to cancel. Please be aware that we charge a management fee to process cancellations (20% of the total order value).